Support Questions

How do I change my account information?

From the Website To change your password, email address, billing information, or membership plan, log onto the website at www.MrPhil.tv and click on Dashboard. In your Dashboard, you can change:

  • email address
  • name
  • password
  • payment method on file
  • active subscription plan (monthly, annual, or cancel membership)
  • payment history
From the App Tap on the Gear icon, tap on Billing, tap on Manage my Subscription. This will prompt you to log in on a browser. Open the dashboard on a mobile device by tapping the little menu icon (three stacked lines in the black heading).



How do I cancel my subscription?

We hate to see you go, but we totally understand. We've made canceling your membership very easy. Log onto the website at www.MrPhil.tv

  • Go to your Dashboard
  • Click on Billing
  • Select Change Plan
  • Click on Cancel Membership.
Because subscriptions aren't available directly through the apps but only through the website, account management must take place at the website.

If you are trying to cancel your subscription but your account is on hold and requiring credit card information, please send us a support request via the form below and we will help you.



How do I download videos to the app?

Any of the videos on Mr. Phil TV can be downloaded to the Mr. Phil TV app to play offline for as long as you have a subscription to the membership. Videos cannot be downloaded to a computer. How to Download

  • Open the Mr. Phil TV app
  • Tap on the video you want to download
  • Look for the arrow icon
  • Tap the arrow to start the download
Where to Find and Play Your Downloaded Videos
  • Open the Mr. Phil TV app
  • Tap on the Play button on the menu at the bottom of the screen
  • Tap on Downloads to see your list of downloads
  • Tap the trash can icon to remove a video from your downloads list



How can I Chromecast?

The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab. To watch videos by using Chromecast:

  • Make sure Chromecast is set up on your TV
  • Make sure your laptop or device is logged on to the same WiFi network as your TV
  • Open the video on your laptop or device and click on the Chromecast icon
  • In the pop-up that appears, select the desired TV and "cast"
If you don't see the Chromecast icon, try quitting the app and restarting your device.



How can I reset my password?

  • Go to https://mrphil.tv/forgot_password and enter your email address where prompted. If you can’t find the password reset email, search all folders for 'Password Reset Instructions'.



How do I find a specific video?

There are a couple of ways: On the website...

  • First, go to the Library page. If you've logged in to the site, you're automatically there.
  • If you know the name of the video, click on the search icon and type in the name.
  • You can also scroll through the rows of programming until you find the series name, then click on the series name to reveal all the videos in that series.
  • You can also use the filters feature and search by section of the Bible or category. (Note: the categories are also how the rows in the library are organized.)
On an app...
  • The app homepage is the same as the Library page on the website. Scroll down until you find the show name or subject category you're looking for, then click to look through individual video titles.
  • Or select the search icon and type in keywords to find the video title.
  • iOS and Android apps also use the "Filters" feature from the website. To find the filters, select the search icon at the bottom of the screen and look for the funnel icon. The funnel brings you to the Filters.



How do I use a coupon or gift card?

Screenshot of Mr. Phil TV signup screen, with discount code box circled Enter your coupon or gift card code in the "discount code" box listed under your selected subscription. Be sure to enter this code prior to completing your billing details.

Please note: If you are using a discount code for a free month of Mr. Phil TV, you must select the monthly plan option. If you like, you are able to switch to an annual plan at the end of your free trial.



How can I find the apps?

Click below to navigate to any of our apps!



What is the target age for these videos?

Approximately ages 4-10. Our What's in the Bible? series is geared toward kids around third grade, and Mr. Phil TV is mostly targeted to kids in that elementary school age range, though some older preschoolers may enjoy as well.



How do I purchase a gift card?

Gift cards can be purchased during the checkout process, or directly through this link if you already have an account and are logged in: www.mrphil.tv/gift_cards/new



How do I use autoplay?

Autoplay for video collections is available on the Mr. Phil TV website and on our mobile apps. On the website, you can turn off autoplay by using the autoplay toggle under the video player. Autoplay is not currently supported by our TV apps.



Are there licenses available to use Mr. Phil TV at my church or school?

Mr. Phil TV is currently available as a family resource for home use only. See below for more information about usage of our What’s in the Bible? series. If you’re interested in purchasing individual subscriptions for a group of families at a discount, contact us through the form at the bottom of this page.

What's in the Bible? video content is licensed from Friends and Heroes Productions Limited for home use only. For information about church use or public showing, visit whatsinthebible.com/about/contact.



Still Need Help?

©2020 Phil Vischer Enterprises, Inc.