Support Questions
How do I change my account information?
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email address
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name
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password
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payment method on file
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active subscription plan (monthly, annual, or cancel membership)
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payment history
How do I cancel my subscription?
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Go to your Dashboard -
Click on Billing -
Select Change Plan -
Click on Cancel Membership.
If you are trying to cancel your subscription but your account is on hold and requiring credit card information, please send us a support request via the form below and we will help you.
How do I download videos to the app?
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Open the Mr. Phil TV app
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Tap on the video you want to download
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Look for the arrow icon
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Tap the arrow to start the download
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Open the Mr. Phil TV app
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Tap on the Play button on the menu at the bottom of the screen
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Tap on Downloads to see your list of downloads
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Tap the trash can icon to remove a video from your downloads list
How can I Chromecast?
The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
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Make sure Chromecast is set up on your TV -
Make sure your laptop or device is logged on to the same WiFi network as your TV -
Open the video on your laptop or device and click on the Chromecast icon -
In the pop-up that appears, select the desired TV and "cast"
How can I reset my password?
- Go to https://mrphil.tv/forgot_password and enter your email address where prompted. If you can’t find the password reset email, search all folders for 'Password Reset Instructions'.
How do I find a specific video?
There are a couple of ways:
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First, go to the Library page. If you've logged in to the site, you're automatically there. -
If you know the name of the video, click on the search icon and type in the name. -
You can also scroll through the rows of programming until you find the series name, then click on the series name to reveal all the videos in that series. -
You can also use the filters feature and search by section of the Bible or category. (Note: the categories are also how the rows in the library are organized.)
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The app homepage is the same as the Library page on the website. Scroll down until you find the show name or subject category you're looking for, then click to look through individual video titles. -
Or select the search icon and type in keywords to find the video title. -
iOS and Android apps also use the "Filters" feature from the website. To find the filters, select the search icon at the bottom of the screen and look for the funnel icon. The funnel brings you to the Filters.
How do I use a coupon or discount code?
Please note: If you are using a discount code for a free month of Mr. Phil TV, you must select the monthly plan option. If you like, you are able to switch to an annual plan at the end of your free trial.
How can I find the apps?
Click below to navigate to any of our apps!
What is the target age for these videos?
How do I purchase a gift card?
Gift cards can be purchased during the checkout process by selecting a subscription option and then choosing "buy as a gift," or by following this direct link: www.mrphil.tv/gift_cards/new
How do I use autoplay?
Are there licenses available to use Mr. Phil TV at my church or school?
Mr. Phil TV is currently available as a family resource for home use only. See below for more information about usage of our What’s in the Bible? series. If you’re interested in purchasing individual subscriptions for a group of families at a discount, contact us through the form at the bottom of this page.
What's in the Bible? video content is licensed from Friends and Heroes Productions Limited for home use only. For information about church use or public showing, visit whatsinthebible.com/about/contact.
How do I use a gift card?
Click here to redeem your gift card now!